No refunds — except when the Puja is cancelled
Once a Puja or Bhet booking has been confirmed and processed, the payment is generally non-refundable. The primary exception is when the booked Puja itself is cancelled and the service cannot be provided, as explained below.
General Refund Policy
Once a Puja or Bhet booking has been confirmed and processed, the payment is generally non-refundable. This includes dissatisfaction relating to:
- Expected results
- Personal expectations
- Astrology-related expectations
- Spiritual expectations
- The perceived effectiveness of a Puja
- Personal circumstances changing after booking
Pujas are traditional spiritual and devotional practices, and no particular outcome is guaranteed.
Only Cancellation Exception
When a refund may be considered
A refund may be considered only when the booked Puja is cancelled and the service cannot be provided, subject to the applicable circumstances and any amount already retained or charged by the third-party provider.
If Utsav.in cancels a Puja, AstroTigya will coordinate or process the applicable refund according to the actual booking/payment circumstances. An unconditional refund cannot be promised where the third-party provider has retained a non-refundable amount.
Third-Party Responsibility
Because AstroTigya acts as an intermediary, refunds relating to third-party Puja services may depend on the cancellation/refund status communicated by Utsav.in or the relevant service provider. AstroTigya cannot guarantee a refund for a third-party service that the provider itself has not refunded.
No Refund for Third-Party Issues
Refunds are generally not available for:
- Dissatisfaction with how a Puja was performed
- Dissatisfaction with a priest
- Timing preferences
- Temple or service-provider experience
- Belief that the Puja did not produce a desired result
- Delayed Prasad
- Courier delays or delivery issues
- Personal change of mind
- Failure to attend or participate where applicable
- Incorrect customer information supplied by the customer
However, you may contact AstroTigya for assistance in communicating third-party issues where reasonably possible.
Duplicate Payment
If a genuine duplicate payment occurs, please contact AstroTigya with your transaction details so the payment can be reviewed.
Refund Process
If a refund is applicable:
- Contact AstroTigya on WhatsApp.
- Provide your booking/order details and payment information.
- AstroTigya will verify the booking status with the relevant provider.
- Where applicable, the refund will be processed through the appropriate payment method.
Your Legal Rights
Consumer rights
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection or other applicable laws.
Contact
For refund questions or to request a review of your booking, contact AstroTigya on WhatsApp.
Contact on WhatsApp